Domenikss

On the 3rd and 4th of November in 2008 and on the 16th of January in 2009 the company „Discovery World” led by Armands Abelitis carried out the training for sales representatives of our company SIA “Domeniks”. Majority of our sales persons have already attended different courses and seminars connected with trade.
This course helped both - to refresh old knowledge and get new ones related to the particularity of work Specially, I would like to highlight the Mystery Shopping that was run for our company. It helped to analyze minuses and mistakes made in the selling process itself which usually are not noticed in daily work. The accurate analyzis of our work was made based on the results of Mystery Shopping. It contributes into the culture of customer service. Also it helps our sales to analyse customers’ needs. In addition, the video that was taken during the training is very useful also after the training to analyze sales behaviour. At the end every attendant got the certificate.
Overall we are very satisfied with the course and we are planning to take “Discovery World” courses also in the future.