Streams

Our team is engaged in retail of presents, currently we have 5 shops operating successfully, they are located in the leading shopping centres of Riga: “Mols”, “Alfa”, “Origo”, “Spice” and “Centrs” with the name “Smileland” and “Tedy”.
We do appreciate our customers – the customer has to receive what he or she wants in order that they return again. I would like to stress that generally our shop assistants are very nice and good, and they receive good references from our customers. However we decided to take “Mystery Shopping” tests in all our shops, inviting the professional team of “Perfect Sales” (I chose “Perfect Sales” as I was sure that they are convincing and do their work in a professional manner).
The tests showed that a smile and apparent knowledge is not enough. In sales, nuances are important, they have to be taken into account, if you want to work professionally and be successful long term. Therefore we decided to take intense training “Orientation towards Customers”. The purpose of the training was to educate and provide deeper insight into the art of sales; motivate and show how significant is the role of a sales person in relation towards the customer.
The gain provided by the training is considerable: the turnover has increased in average by 30%, and I would like to stress that it has taken a stable position. The sales persons themselves are confident about what they do and are proud of the results ensured by their professionalism.
Note: After training we have taken the 1st place in shopping centre “SPICE”, and one of the shop assistants of “Centrs” took the 1st place among all shop assistants at “Centrs”. This competition was carried out by independent experts of the shopping centre “Centrs”