References

Good seminar, because it was not boring, but very interesting. Important topics were: “Cognition process”, “Overcoming the objections” and “Customer service”. Despite “knowing it all” it is very important to review, how one can improve his/her work efficiently. The seminar gave me strength to go on and keep fighting it increased my self-confidence and belief in positive results.
I think our company should use your services again after a while. Please offer!

“Perfect Sales Academy” director Armands Ābelītis has conducted business consulting seminar Customer Oriented Sales for “Rīgas Dzirnavnieks” joint-stock company marketing and sales department staff on the 2 and 3 November of this year. 8 people in total, both sales managers and bakers-consultants, who represent both of “Rīgas Dzirnavnieks” joint-stock company business directions – B2B and B2C products sales, took part in the seminar.

The seminar listeners had different level of knowledge and work experience, but each of them found topics, that interested them, for daily practice. The seminar was most perceptible because of the way of presentation. The consultant used many practical examples, and also discussed topics in the form dialogue. It ensured also thought and experience exchange between the seminar participants, consolidating the acquired knowledge.

The practical work was based on examples applicable day-to-day, that will be used for the development of several chapters necessary for the sales manual. The most useful topics, noted by the seminar participants were Approach strategies , Solution sale to the customer , Overcoming objections .

Several seminar participants had great opportunity to immediately practice the acquired knowledge. The qualitative changes in the staff work were noticed both by customers, and coworkers, as well as by seminar participants them-selves.

“Rīgas Dzirnavnieks” joint-stock company wishes you to keep and raise training quality. Moreover, we plan to further use Perfect Sales Academy services.

“Euroskor Latvia”, Ltd. Is a well-known shoes and trade company, which has existed for already more than ten years in Latvian market. Despite different advantages of company employees’ long experience in shoe trade, additional knowledge is very vital in each employee’s professional growth.
As “Euroskor Latvia”, Ltd. director, I believe that those are sales people that have a special role in sales, therefore we pay great attention to sales people professional training plan development. In this connection “Perfect Sales Academy” director and lecturer Armand Abelitis’s professional advice in the area of customer service is very commendable. Thanks to “Customer Oriented Effective Sales” seminar, we brushed up the existing knowledge and received new professional ideas that encourage us to think of more effective use of current work methods and of introduction of the new ones.
I need to particularly emphasize the lecturer’s – Armands Abelitis’s – professionalism in customer service matters. He was able to objectively evaluate the current situation, give useful advice in attracting prospects and in merchandising. The topics included in “Perfect Sales Academy” seminar were very important for all the employees involved in customer service. And what is essential, the lecturer, Armands Abelitis, presented the topics with genuine enthusiasm and attractiveness, which made the seminar even more interesting.
The seminar improved employees’ professional s s, and that in my opinion makes the staff feel more team-oriented, become more knowledgeable and begin to work with “second breath”, and Armands Abelitis is able to achieve that. Therefore I believe it is necessary to continue cooperation with “Perfect Sales Academy” and I express my appreciation to Armands Abelitis for what he has done so far.

I would like to thank Armands Abelitis for our cooperation. The substance and practical exercises of the sales training “Eight stages of a visit” were presented in a professional way and will benefit my sales figures growth.

The seminar program was presented with high professional s there was good rapport with the audience, a team feeling. The main factors that help ensuring effectiveness of the sales process – of the eight stages of visit – have been revealed.

The seminar as a whole has given me self-reliance, changed my attitude towards my-self and my work, I have become successful.

The knowledge presented at the seminar (the seminar was conducted in Roya 06-07.07.2003) has increased my personal abilities and professional activity.

I would like to particularly emphasize that Armands Abelitis’s seminar gives impulsive charge, which has a direct impact on sales figures. My sales volume in July 2003 has increased by 29% compared to June, but compared to July of last year – by 39%. Big projects have been accomplished and successful deals have been closed.

The cooperation with Perfect Sales Academy has given my life a motto:
“If you could start your life from scratch, what would you be doing differently? Answer this question and start doing it today”.

Lode, JSC sales department employees thank Perfect Sales Academy company and personally Armands Abelitis for the course “Customer Oriented Sales”, which was conducted on the 16-17 of May, 2003.

Both the role of customer service organization in ensuring company’s successful activity, and informational exchange and negotiation process in communicating with the customer were presented in intelligible and easy to perceive way during the seminar.

We were very pleased by lecturer’s ability to keep the attention of the audience alive for several hours in a row by means of interesting relation, useful information and fascinating facts.

After two days of training we have become more knowledgeable and confident. With the aid of practical examples we were able to develop s s of governing the process of negotiations and not losing courage in different situations. And this is an advantage not only in sales and communicating with the customer, but in any process of information exchange and decision making.

The knowledge we have received is a good foundation for professional and successful customer service.

There are irrefutable facts that give evidence of the effectiveness of the seminar – on the next week after the seminar the sales volume of Lode, JSC increased by 17% compared to preceding weeks.

After attending the seminar of company “Perfect Sales Academy” I realized – it is useful for me and it is excellent way how to get needed knowledge which very effectively can be used in practice.
What I also liked very much about the seminar was that it was lead by professional lecturer, who was able to explain difficult questions in a very simple way do not losing a sense of humor. The lecturer gave a lot of telling examples from his personal experience. In the seminar I got new thoughts and ideas, solutions how to help a customer to understand his desires, needs. The wide information about the selling process on the whole was given there in the seminar. Analyzing the work with clients, I got to know my weak areas and many answers to actual questions.

Thank you! I’m always ready to take part in such seminars.

On the 3rd and 4th of November in 2008 and on the 16th of January in 2009 the company „Discovery World” led by Armands Abelitis carried out the training for sales representatives of our company SIA “Domeniks”. Majority of our sales persons have already attended different courses and seminars connected with trade.
This course helped both - to refresh old knowledge and get new ones related to the particularity of work Specially, I would like to highlight the Mystery Shopping that was run for our company. It helped to analyze minuses and mistakes made in the selling process itself which usually are not noticed in daily work. The accurate analyzis of our work was made based on the results of Mystery Shopping. It contributes into the culture of customer service. Also it helps our sales to analyse customers’ needs. In addition, the video that was taken during the training is very useful also after the training to analyze sales behaviour. At the end every attendant got the certificate.
Overall we are very satisfied with the course and we are planning to take “Discovery World” courses also in the future.

Both, the course and the lecturer aroused positive emotions and left very pleasant impression. The lecturer’s communication style was on a very professional level: the information was passed freely, listeners were not overloaded with the information although the quantity of the information was quite large. To my mind, the themes covered in the course are actual and important nowadays. In order to make the themes more understandable every theme was expanded on with the real example from real life.
Also I would like to admit that the training materials were very foreseeable. The workbook is easy to use. It was also good that the information was passed using the computer program.

This seminar was prepared professionally, at a high level. I perceive the work that the trainer has invested in it as persuading!!! At this seminar I refreshed the knowledge that I already had and learned a lot of new things. I do hope that we will continue our cooperation in the future too. This way we can improve not only our own performance but also that of our customers.

„Towards the goal through discussion! This seminar was a wonderful possibility to analyze our own actions see retrospectively what has been positive and what has been negative in them, as well as to confirm soundness and efficiency of our actions or to prove the opposite. Especially useful were the themes: how to attract new customers analysis of company proposal asking questions. My suggestion to trainers’ company – please, explain your customer companies’ Directors that a well trained sales representative not only brings profit, but also makes Directors work much easier! Thanks a lot!”